Support

Common questions, and how to reach a person.

Contact

Email support@napharu.net. A person reads it. Tell us which phone you have, its system version, and what you were doing when the problem happened, and we will get back to you.

Where do my exported videos go?

To your photo library, automatically, the moment the export finishes. The export screen then lets you share the video anywhere you like. If the export screen says Save to Photos instead of Saved to Photos, Studio was not allowed to add to your library; tap the button, or allow Photos access for Napharu Studio in your phone's settings.

Where are my drafts?

On the home screen, under Drafts. Studio saves your edit as you work, so closing the editor, switching apps or even a crash will not lose it. Drafts live only on your phone, so they do not carry over to a new phone, and deleting the app deletes them.

Captions came out empty

Captions are made on your phone and need the video to have clear speech in the language you pick (English, Spanish or Portuguese). Music or heavy background noise can drown it out. On an older iPhone, the first captions can take a while as the speech model loads.

Exports are slow

Everything renders on your phone rather than a server, so long 4K edits take longer, especially with effects like background removal or stabilization. Keep Studio open while it exports.

Posting to Napharu

After an export, tap Post to Napharu and sign in with your Napharu username or email and password. Tap Disconnect on the posting screen to sign Studio out; that only affects Studio, not Napharu on your other devices.

If you created your Napharu account with Sign in with Apple, your account has no password, so Studio cannot sign in to it yet. Save the video from Studio and post it from the Napharu app instead.

Napharu takes videos up to 10 minutes. Anything over 5 minutes is posted at 720p; the full-quality copy stays in your photo library.